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TERMS & CONDITIONS / TERMOS E CONDIÇÕES

Last Updated / Última Atualização: May 2026

ENGLISH VERSION

TERMS & CONDITIONS

Welcome to Moby Dick Tours.

These Terms & Conditions govern the use of our website, booking services, and participation in tours operated by MOBYDICK-TOURS, LDA.

By accessing our website, making a reservation, or participating in any tour, you agree to be legally bound by these Terms & Conditions.

1. COMPANY INFORMATION

MOBYDICK-TOURS, LDA
NIPC / VAT Number: 512 426 262
Registered Office: Rua dos Açores, nº 12, 9500-794 Ponta Delgada, São Miguel, Azores, Portugal
Email: info@mobydick-tours.com
Mobile: (+351) 919 942 831
Office: (+351) 296 283 241

2. SERVICES

Moby Dick Tours provides maritime tourism experiences, including but not limited to:

  • whale watching tours

  • dolphin watching tours

  • marine wildlife excursions

  • private charters

  • custom tourism experiences

  • related maritime tourism activities

All services are subject to operational availability, weather conditions, safety requirements, and applicable maritime regulations.

3. BOOKINGS

Reservations may be made through our website, direct communication channels, or approved booking systems.

A booking is considered confirmed only after:

  • successful payment

  • receipt of booking confirmation

  • acceptance by Moby Dick Tours

Moby Dick Tours reserves the right to reject or cancel bookings in exceptional operational circumstances.

4. PRICING

All prices displayed are in EUR (€) unless otherwise stated.

Prices may vary depending on:

  • tour type

  • participant category

  • private charter arrangements

  • seasonal adjustments

  • promotions

Applicable taxes are included where legally required unless otherwise specified.

5. PAYMENT TERMS

Payments are securely processed via Wix secure payment infrastructure and authorized payment providers.

Accepted methods may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • other authorized payment options

All payment processing uses encrypted security protocols.

Moby Dick Tours does not store full payment card information.

Failure of payment authorization may result in cancellation of reservation.

6. CANCELLATION POLICY

Customer Cancellation

Customers may cancel their booking free of charge up to 24 hours before the scheduled departure time.

Approved cancellations within this period are eligible for a full refund.

Cancellation requests made less than 24 hours before departure may not be eligible for refund.

No-Show Policy

Failure to attend the scheduled departure without prior cancellation constitutes a no-show.

No-shows are strictly non-refundable.

7. WEATHER / OPERATIONAL CANCELLATIONS

Moby Dick Tours reserves the right to cancel, postpone, modify, or reschedule tours due to:

  • unsafe sea conditions

  • severe weather

  • technical issues

  • operational constraints

  • maritime authority restrictions

  • force majeure circumstances

  • safety considerations

In such cases, customers may receive:

  • full refund OR

  • rescheduled booking (subject to availability)

Moby Dick Tours shall not be liable for indirect travel costs, including:

  • flights

  • accommodation

  • transportation

  • missed activities

  • incidental expenses

8. WHALE & DOLPHIN SIGHTING GUARANTEE

Moby Dick Tours offers a whale and dolphin sighting guarantee for applicable shared whale watching tours.

If no whales or dolphins are observed during the scheduled qualifying tour, the customer may be eligible for a full refund, subject to internal operational verification.

This guarantee applies only where explicitly stated and does not apply in cases involving:

  • customer disruption

  • weather interruption

  • shortened tours caused by force majeure

  • customer misconduct

  • early voluntary departure

Marine wildlife sightings remain natural wildlife encounters and cannot otherwise be absolutely guaranteed.

9. ARRIVAL REQUIREMENTS

Guests must arrive at least 30 minutes prior to departure.

Late arrivals may be denied boarding.

Missed departures due to late arrival are treated as no-shows and are non-refundable.

10. CHILDREN

Tours are family-friendly.

Children under 18 must be accompanied by a parent or legal guardian.

Children’s bookings must be made by a responsible adult.

Infant participation remains subject to weather, sea conditions, and safety considerations.

Moby Dick Tours reserves the right to restrict participation where safety requires.

11. HEALTH & FITNESS

Customers are responsible for ensuring that they are medically fit to participate.

Guests should inform staff of relevant health concerns where necessary.

Participation may not be suitable for individuals with:

  • severe mobility limitations

  • certain medical conditions

  • high-risk pregnancy situations

  • serious sea sickness sensitivity

Participation remains at customer discretion unless restricted for safety.

12. SAFETY AUTHORITY

The captain and authorized crew maintain absolute operational authority at all times.

All passengers must comply with:

  • safety instructions

  • crew directions

  • boarding procedures

  • emergency requirements

  • vessel conduct rules

Failure to comply may result in denied boarding or removal without refund.

13. CUSTOMER CONDUCT

Customers must behave respectfully toward:

  • crew

  • passengers

  • wildlife

  • equipment

  • vessel property

The following may result in removal:

  • intoxication

  • abusive behavior

  • dangerous conduct

  • harassment

  • property damage

  • refusal to follow safety instructions

No refund will be issued in such cases.

14. WILDLIFE DISCLAIMER

Marine wildlife is wild and unpredictable.

While sightings are frequent, animal behavior, movement, and environmental conditions cannot be fully controlled.

Customers acknowledge that nature-based experiences inherently involve unpredictability.

15. LIABILITY LIMITATION

To the maximum extent permitted by law, Moby Dick Tours shall not be liable for:

  • indirect losses

  • consequential damages

  • personal property loss

  • missed onward travel

  • accommodation disruption

  • personal inconvenience

  • customer negligence

  • circumstances outside reasonable control

Nothing in these Terms excludes liability where exclusion is prohibited by law.

16. PERSONAL PROPERTY

Guests are responsible for their own belongings.

Moby Dick Tours is not liable for:

  • lost items

  • damaged belongings

  • stolen property

  • electronic equipment damage

  • water exposure damage

17. PHOTOGRAPHY & MEDIA

Customers may take personal photographs unless restricted for safety.

Moby Dick Tours may capture promotional photography or video during tours.

By participating, customers acknowledge that general event imagery may be captured.

Customers may request exclusion where reasonably practicable.

18. WEBSITE USE

Users agree not to:

  • misuse the website

  • attempt unauthorized access

  • interfere with systems

  • distribute malicious software

  • violate applicable laws

Unauthorized use may result in legal action.

19. INTELLECTUAL PROPERTY

All website content, branding, text, graphics, design, and materials remain property of Moby Dick Tours unless otherwise stated.

Unauthorized reproduction is prohibited.

20. FORCE MAJEURE

Moby Dick Tours shall not be liable for failure or delay caused by events beyond reasonable control, including:

  • storms

  • maritime restrictions

  • natural disasters

  • strikes

  • technical failures

  • government actions

  • emergencies

21. GOVERNING LAW

These Terms are governed by Portuguese law.

Disputes shall be subject to the competent courts of Portugal unless mandatory consumer law provides otherwise.

22. CONTACT

MOBYDICK-TOURS, LDA
Email: info@mobydick-tours.com
Mobile: (+351) 919 942 831
Office: (+351) 296 283 241

VERSÃO PORTUGUESA

TERMOS E CONDIÇÕES

Bem-vindo à Moby Dick Tours.

Estes Termos regulam a utilização do website, reservas e participação nas atividades operadas pela MOBYDICK-TOURS, LDA.

1. IDENTIFICAÇÃO

MOBYDICK-TOURS, LDA
NIPC: 512 426 262
Morada: Rua dos Açores, nº 12, 9500-794 Ponta Delgada, Açores, Portugal
Email: info@mobydick-tours.com
Telemóvel: (+351) 919 942 831
Telefone: (+351) 296 283 241

2. SERVIÇOS

A empresa presta atividades marítimo-turísticas, incluindo:

  • observação de baleias

  • observação de golfinhos

  • excursões marítimas

  • charters privados

  • experiências personalizadas

3. RESERVAS

A reserva apenas se considera confirmada após:

  • pagamento validado

  • confirmação oficial

4. CANCELAMENTOS

Cancelamento gratuito até 24 horas antes da partida.

Após esse prazo poderá não existir reembolso.

5. NÃO COMPARÊNCIA

Não comparência implica ausência de reembolso.

6. CANCELAMENTO OPERACIONAL

Cancelamentos por condições meteorológicas, segurança ou motivos operacionais poderão originar:

  • reembolso total OU

  • reagendamento

7. GARANTIA DE AVISTAMENTO

Caso não sejam observadas baleias nem golfinhos num tour elegível, poderá aplicar-se reembolso total, sujeito à verificação operacional.

8. SEGURANÇA

O capitão e tripulação têm autoridade total operacional.

O incumprimento de instruções poderá resultar em exclusão sem reembolso.

9. CRIANÇAS

Menores devem estar acompanhados por responsável legal.

10. RESPONSABILIDADE

A empresa não responde por perdas indiretas, objetos pessoais ou situações fora do seu controlo legalmente permitido.

11. LEI APLICÁVEL

Aplicação da lei portuguesa.

12. CONTACTOS

info@mobydick-tours.com
(+351) 919 942 831
(+351) 296 283 241

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